Support/Maintenance Services

Maintenance Services

◆ Basic Services
Send back services
In case of hardware trouble support

Firmware upgrade services
PD (Problem Determination) and trouble fixing. (Security update with download service)

CE services
Technical support and FAQ with phone/e-Mail/FAX services

◆ On-site Maintenance Services
Additional services provided with basic services

On-site spare machine swapping
In case of hardware failure, service person visit your site to swap and re-setting with spare machine

For more detail, please inquery us or read the maintenance letter provided with hardware

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