◆ Basic Services
Send back services
In case of hardware trouble support
Firmware upgrade services
PD (Problem Determination) and trouble fixing. (Security update with download service)
CE services
Technical support and FAQ with phone/e-Mail/FAX services
◆ On-site Maintenance Services
Additional services provided with basic services
On-site spare machine swapping
In case of hardware failure, service person visit your site to swap and re-setting with spare machine
For more detail, please inquery us or read the maintenance letter provided with hardware
